At Preferred, we believe great IT starts with great relationships.
We don’t just keep systems running. We help you build a technology foundation that drives growth, security, and peace of mind.
Our approach is simple: combine our proven process with genuine partnership.
Here’s how we do it.
Before we talk about solutions, we listen to your story, including your challenges, goals, and where technology feels like it’s holding you back.
Through our Business Cybersecurity & Technology Review (BCTR), we assess your current IT environment and identify opportunities to improve security, efficiency, and alignment with your business strategy.
“Preferred came in asking the right questions — not selling tools. That made all the difference.”
— Client, Professional Services Firm
Once we understand your needs, we develop a custom IT roadmap that fits your budget, compliance requirements, cybersecurity needs, and long-term vision.
Our goal is to make technology make sense, in plain language, with clear priorities and measurable outcomes.
You’ll know exactly what we’re doing, why it matters, and how it impacts your business.
Deliverables include:
Strategic technology plan (90-day, 6-month, 1-year milestones)
Cybersecurity and compliance recommendations
Cost transparency with no surprise fees
Our onboarding process is structured, predictable, and transparent.
We manage every step, from documentation and security baselines to communication and training, so you can stay focused on your business.
What to Expect During Onboarding:
90-Day Implementation Plan
Dedicated account manager and technician team
Weekly updates and milestone reporting
Seamless handoff from your previous provider
“The transition to Preferred was smoother than we ever imagined. No downtime, no disruption — just progress.”
— Director of Operations, Manufacturing Client
Once you’re up and running, our work truly begins. We don’t wait for problems to happen. We prevent them.
Through 24/7 monitoring, patching, and security management, our team keeps your systems protected, compliant, and performing at their best.
You’ll also have quarterly strategic IT reviews, a collaborative strategy session where we review performance, identify opportunities, and plan for what’s next.
This is where we stand apart.
While other providers focus on fixing tickets, we focus on improving your business.
Technology changes fast, but trust lasts. We take pride in our 98% client satisfaction rate, measured weekly through transparent feedback.
Every ticket, project, and meeting is another chance to build confidence and deliver value.
We’re proud that most of our growth comes from referrals, which is proof that when you treat clients like partners, they stay for the long haul.
“Preferred doesn’t feel like a vendor. They’re part of our team.”
— Executive Director, Nonprofit Client
